Frequently Asked Questions
Everything you need to know about your Clarks India experience.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email and SMS with a tracking number and a link to our courier partner's portal.
What is the return policy for Clarks India?
We offer a 10-day return policy for unused items in their original packaging. You can initiate a return through the 'My Orders' section on our website.
Are there any shipping charges for domestic orders?
We offer free standard shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a nominal convenience fee may apply.
How do I ensure I am buying the right size?
Each product page features a detailed size guide. We recommend measuring your foot length in centimeters and comparing it to our UK/India size chart for the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and Cash on Delivery (COD) for most pin codes across India.
How do I care for my leather shoes?
To maintain quality, clean regularly with a soft brush or cloth. Use specific Clarks leather creams or protectors depending on the finish (Smooth, Suede, or Nubuck) and avoid direct heat.